Cookies Policy

1. Overview

SOPHiA GENETICS SA, which is headquartered at La Piece, 12, CH-1180 Rolle, Switzerland, and its subsidiaries (“SOPHiA GENETICS”, “we”, “us” and “our”) may process Personal Data tracked by cookies as defined below, connection data and such other information generated by a web server, including, but not limited to, the information on visitors’ device and browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer, if you use the internet and that may vary from session to session), domain name, URL, referrer and/or visit date/time stamp.

This section explains how and why we use cookies.

2. What is a Cookie?

A cookie is a small text file containing small amounts of information downloaded onto your device (e.g., a computer or smartphone) when you navigate the web or use an app connected to the web. It allows the website or app to recognize that user and personalize content. Subject to the user’s choices, cookies are used to send information to the user’s browser and allow that browser to send information back to the visited website. Cookies allow for the storage of information about the user’s browsing history during the time that the relevant cookies are valid.

We use cookies to personalize the content, analyze our website traffic, and provide social media features.

3. What cookies are collected by us, for which purposes and how long?

The classification of cookies is provided monthly by our partner CookieBot with a description of each cookie and the duration of retention they are designed for.

On our website we collect the following cookie categories:

Necessary cookies:

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. These cookies do not store any personally identifiable information.

Preferences cookies:

Preferences cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language, the number of items displayed per page, etc. We need your consent to use these cookies. If you don’t want these cookies, please select “Allow necessary cookies only” or adapt your selection.

Statistics cookies:

Statistic cookies help us to count the number of visits, the traffic source in terms of interest and demographic, or the behavior of the visitor so we can improve the performance of our website. These cookies are provided by third parties. All the information collected by these cookies is aggregated.

We need your consent to use these cookies. If you don’t want these cookies, please select “Allow necessary cookies only” or adapt your selection.

Marketing cookies:

These cookies are used to track visitors to the Website. We use these cookies to better understand our users’ needs and to optimize this service and experience. Among others we use Hotjar a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

We need your consent to use these cookies. If you don’t want these cookies, please select “Allow necessary cookies only” or adapt your selection.

At SOPHiA GENETICS, we have decided to limit the retention period for cookies, and they don’t exceed 13 months (although provider retention might be defined for a longer time).

4. Who may use cookies?

We use the cookies for the sole purpose of SOPHiA GENETICS and its subsidiaries. We are also working with third parties to collect cookies. Hereafter are presented our providers and a link to their website information:

Regarding Google cookies, please find additional information at:

https://policies.google.com/privacy?hl=en-GB

Regarding X Business, please find additional information at:

https://business.twitter.com/en/help/ads-policies/campaign-considerations/policies-for-conversion-tracking-and-custom-audiences.html

Regarding Hotjar cookies, please find additional information at:

https://help.hotjar.com/hc/en-us/sections/115003204947

Regarding Pardot cookies, please find additional information at:

https://help.salesforce.com/s/articleView?id=sf.pardot_basics_cookies.htm&type=5

Regarding YouTube cookies, please find additional information at:

https://policies.google.com/privacy?hl=en-GB

5. How do you consent to cookies processing?

You acknowledge, recognize, and accept that you have consented to cookies processing if you actively click to accept cookies as stated in our cookies banner or (ii) you have set your internet browser to allow cookies processing.

Your consent is valid for a defined period. We have set a dedicated period for each cookie that cannot exceed thirteen (13) months (although they might be designed to be retained for a longer period).

By not giving this consent, you may still be able to access the Website, but some of the Website’s functionalities may be limited.

6. How to change Cookie settings?

You can change your Cookie preferences at any time.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to check your cookies settings, please visit www.aboutcookies.org or www.allaboutcookies.org.

7. Find out how to manage cookies on popular browsers:

Google Chrome:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Mozilla Firefox:

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectslug=enable-and-disable-cookies-website-preferences&redirectlocale=en-US

Microsoft Internet Explorer:

https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

Opera: http://help.opera.com/Windows/10.20/fr/cookies.html

Apple Safari http://help.apple.com/safari/mac/9.0/#/sfri11471

To find information relating to other browsers, visit the browser developer’s website. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Version 4 – March, 2024

Footnotes:

¹SOPHiA GENETICS, Inc., SOPHIA GENETICS INTERMEDIAÇÃO DE NEGÓCIOS EIRELI, SOPHiA GENETICS Ltd, SOPHiA GENETICS Pty Ltd, SOPHiA GENETICS SAS and SOPHiA GENETICS SRL

SOPHiA GENETICS products are for Research Use Only and not for use in diagnostic procedures unless specified otherwise.

SOPHiA DDM™ Dx Hereditary Cancer Solution, SOPHiA DDM™ Dx RNAtarget Oncology Solution and SOPHiA DDM™ Dx Homologous Recombination Deficiency Solution are available as CE-IVD products for In Vitro Diagnostic Use in the European Economic Area (EEA), the United Kingdom and Switzerland. SOPHiA DDM™ Dx Myeloid Solution and SOPHiA DDM™ Dx Solid Tumor Solution are available as CE-IVD products for In Vitro Diagnostic Use in the EEA, the United Kingdom, Switzerland, and Israel. Information about products that may or may not be available in different countries and if applicable, may or may not have received approval or market clearance by a governmental regulatory body for different indications for use. Please contact us at [email protected] to obtain the appropriate product information for your country of residence.

All third-party trademarks listed by SOPHiA GENETICS remain the property of their respective owners. Unless specifically identified as such, SOPHiA GENETICS’ use of third-party trademarks does not indicate any relationship, sponsorship, or endorsement between SOPHiA GENETICS and the owners of these trademarks. Any references by SOPHiA GENETICS to third-party trademarks is to identify the corresponding third-party goods and/or services and shall be considered nominative fair use under the trademark law.

1. Overview

2. What is a Cookie?

3. What cookies are collected by us, for which purposes and how long?

4. Who may use cookies?

5. How do you consent to cookies processing?

6. How to change Cookie settings?

7. Find out how to manage cookies on popular browsers:

SOPHiA DDM™ Overview

SOPHiA DDM™ for Genomics

SOPHiA DDM™ for Radiomics

SOPHiA DDM™ for Multimodal

Professional Services